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FAQ

MY ORDER IS A GIFT. HOW DO I PROCEED?

 

First, enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home. Please note that we NEVER add invoices to orders; we prefer sending them to your email inbox.

 

Gift sets: sets already include a beautiful gift box with silk ribbon, tissue wrapping paper and for some, a greeting card. If the set does not include a greeting card, feel free to add any of our cards to your cart - Make sure to write your personalized greeting card note in the ''Add a note'' section of your cart and we will hand write it on your behalf. Please select the ''Standard - Wrapped and ready to gift'' shipping option in your cart. 

Individual products: you can add any products to your cart and select the shipping option ''Standard - Wrapped and ready to gift'' if you would like for us to wrap it for you. 

HOW MUCH DOES SHIPPING COST?

Standard shipping (2 to 5 business days)

Up to $25               $3

$25 to $50             $5

$50 to $75             $7.5

$75 and up             $10

​Standard Shipping (2 to 5 business days) - Wrapped and ready to gift

Up to $25               $5

$25 to $50             $7.5

$50 to $75             $15

$75 and up             $17.5

Local delivery within Montreal's west island (1 to 2 days) - Enter your shipping address to see if you are eligible

$3

Local pickup - Ile-Bizard or Pierrefonds

Free

DO YOU OFFER INTERNATIONAL SHIPPING?

We do not offer international shipping at this time. 

WHAT IS YOUR ORDER PREPARATION/DELIVERY TIME?

Our order preparation time is generally a few hours and up to 2 days. We make it our goal to be extra fast. Your package is then shipped by one of our carriers, and their delay is about 2 to 5 business days. For local deliveries, delays are 1 to 2 days.

If you have selected a pick-up, you will receive an email to notify you when your package is ready.


RETURN & EXCHANGE POLICY

Unused products may be exchanged within 15 days of receipt. Customers are responsible for shipping costs.

We do not offer returns at this time, but we will always try to be as accommodating as we can. Please feel free to contact merakialways@hotmail.com.

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